At MaddLove, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or fit your needs. That's why we have implemented a hassle-free return policy to ensure your satisfaction.

14-Day Return Window: We offer a 14-day return window from the date of arrival for all eligible products. This means that you have 14 days to initiate a return if you are not completely satisfied with your purchase.

Conditions for Return: To be eligible for a return, the item must meet the following conditions:

  • The item must be unworn and in the same condition as when it was received.

  • The item must be unaltered and free from any signs of damage or wear.

  • All original tags must still be attached to the item.

Initiating a Return: If you wish to return an item, please contact our customer support team within the 14-day return window. They will guide you through the return process and provide you with the necessary instructions.

Return Shipping: Please note that the customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Process: Once we receive the returned item and verify its eligibility, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please allow up to 5 business days for the refund to be processed and reflected in your account.

Exclusions: Please note that certain items are not eligible for return, including but not limited to final sale items, intimate apparel, and personalized items. Additionally, any items that do not meet the conditions for return as stated above will not be accepted.

Customer Satisfaction: Your satisfaction is our top priority, and we want you to be happy with your purchase. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. They will be more than happy to assist you and address any issues you may have.

Thank you for shopping at MaddLove. We appreciate your business and look forward to serving you again in the future.